Category: Utilitrack Telecoms

Capped rates…are you paying too much for your telephone calls?

Are you paying too much for your telephone calls?

Whilst energy prices are rising the cost of telephone calls is falling but are you benefiting from these in your business?

One thing to look out for when you are checking your rates is to establish if you are on capped rates. Such rates are a great advertising tool for the telecoms industry to promote what appear to be cheap calls but in effect are not cost effective for most customers. Only those businesses with a call profile where almost all calls are at least 3 minutes long benefit from such a plan; a rare thing. The average call across the UK is in the region of 1.5 minutes.

Mobile calls are even more expensive on such a package as so many calls to mobiles are a matter of seconds long due to the number of calls to voice mail or ‘I’m just leaving the office’ calls!

To help you make the comparison between your current supplier and another, construct a table to illustrate how the two compare. If you need any assistance with this call me on 0845 604 1484 and I’ll arrange for one of clever telecoms team to help you.

Have you reviewed your call charges from your landline recently?

Unlike energy prices, telecoms costs are falling but are you benefiting from the reductions?

Many businesses when comparing offers centre on line rental charges but it is call costs that you should focus on to reduce your bill.

Most businesses are spending far too much money on their calls to mobiles. Calls to this category of phone very often account for more than 50% of a business’s bill.  Speak to your supplier to ensure you get a reduction in this aspect of your bill today.

Don’t be tempted by capped rates! A capped rate allows the caller to speak for a set period of time usually up to an hour for a fixed fee. However capped rates only benefit a minority of businesses as most business calls are below two minutes. Therefore well below the time frame covered by the capping.  Consequently a capped rate call usually means you are paying too much.

It doesn’t take long to complete an analysis of a bill.

Find a telecoms company, preferably a Tier 1 supplier, who can offer a full range of services: broadband, landlines and mobiles. All you should need to provide them with is a copy of your latest telephony fixed line and mobile bills covering broadband usage, line rentals and calls to obtain an analysis.

My business Utilitrack Telecoms will provide a detailed analysis within 48 hours. If you would like to know more please call me on 0845 604 1484 or email Gerard@utilitrackonline.co.uk